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CRM (Customer Relationship Management):

Customer Relationship Management (C.R.M) is a way to manage the company's engagement with current and potential customers.

The customer relationship management plan makes it possible to analyze customer data and make the marketing strategy smarter.

C.R.M collects customer information from a range of different communication channels, including public relations, corporate website, social media, phone, live chat and email.

The customer relationship management plan is more extensive and more efficient than a simple customer service plan.

PLANNING A CRM PLATFORM

  • SELECTING THE BEST CRM FOR YOUR COMPANY

  • PLANNING A CRM PLATFORM SUITABLE WITH YOUR BUSINESS

  • TRAIN YOUR EMPLOYEES WITH CUSTOMER ORIENTATION

  • ASK FOR FEEDBACK FROM EMPLOYEES

  • SUGGEST THE BEST CRM SOFTWARES

  • IMPLEMENT ALL STAGES OF THE CRM PLAN

PROVISION OF CRM SERVICES

  • Analyze customer interactions and data throughout the customer life cycle

  • Improving business relationships with customers

  • Helping to maintain customer

  • Gather information about customers in different channels

  • Analyze customer data and provide appropriate solutions

  • Keep track of corporate customers continuously

  • Track down the company's dissatisfied customers problems and try to get them satisfied

  • Provide a complete report of all activities on a regular basis

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